TERMS & CONDITIONS
Customer received a damaged or incorrect product:
In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence for review. If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
The shipment was returned to the supplier due to incorrect address: In the case that a reshipment is required due to address entry error on the customer's end, this additional shipping cost will be covered by the customer.
Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.
Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.
PRIVACY & SAFETY
Personal information will not be used without your consent for purposes other than those for which it was collected. From time to time, we may wish to use your personal information for new or additional purposes. We will obtain your consent to use your personal information for such new or additional purposes before doing so.
Additionally, unless you are advised otherwise at the time of collection, any personal information collected by these organizations is collected on behalf of Ride-iT and will be used and maintained by Ride-iT. These organizations will likely have their own privacy policies that will also apply to your personal information that they collect. They can furnish you with a copy of their privacy policies.
We may use your personal information in connection with the purposes for which you have provided it.
When you make purchases or returns in one of our retail stores or online:
We will use your personal information as is necessary to process your transaction, including payment and shipping, to verify your identity and address, and to administer our post-purchase survey. When making returns, you may be asked to provide personal information for fraud prevention purposes.
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